Terms of Service for CoinMarketingCap

What do these terms cover?

These terms describe the basic working relationship between CoinMarketingCap and a client using its marketing services. Before work starts, the parties should confirm the specific service, deliverables, schedule, price and any project requirements in a written proposal, order or other agreed record. That confirmed scope is the practical reference for what the team will deliver.

A client accepts these terms by requesting or proceeding with a service after receiving them. If a proposal gives project-specific details, use it alongside this page; ask CoinMarketingCap to clarify any inconsistency before approving the work. Do not assume that a service mentioned in a conversation is included unless it appears in the agreed scope.

The scope may cover campaign planning, content, placements, community work, listings support or other marketing tasks. The exact output varies by project. For an overview of the working process, see how we work. To avoid uncertainty, make sure the confirmed record identifies:

• The channels or platforms included.
• The deliverables and any client approvals required.
• The expected start, delivery window and reporting format.
• The agreed payment terms and any dependencies on client materials.

Questions about a proposed scope should be raised before approval. A clear written record helps both sides distinguish included work from later requests.

What must clients provide and approve?

Clients are responsible for providing accurate project information, authorized assets and timely decisions needed to complete the agreed work. This may include token or product details, official links, brand materials, audience guidance, platform access where relevant, and a contact who can approve content. Only provide access or information that the project actually requires.

Review requested copy, creative, campaign settings and factual claims before they are used. Tell CoinMarketingCap promptly if a detail is incorrect, outdated or no longer approved. Where client feedback or materials are needed, delivery timing may need to be adjusted to reflect when they arrive; the revised timing should be confirmed rather than assumed.

Clients should have the rights and permissions needed to share supplied logos, images, text and other materials for the agreed purpose. Do not send confidential credentials in an ordinary message. Agree on a suitable secure method with the team if access is needed. For information handling details, consult the privacy policy.

A useful handoff checklist is:

• Name one decision-maker for approvals and factual questions.
• Supply final links and project descriptions, not unverified claims.
• Flag restrictions, required disclosures and any materials that must not be published.
• Review drafts within the response window agreed for the project.

Client approval confirms that the supplied details are ready for the agreed use; it does not transfer responsibility for the accuracy of client-provided facts to CoinMarketingCap.

How are payment and changes to scope handled?

Payment terms and the work covered should be confirmed before the relevant service begins. The project record should state the applicable price, payment timing and any milestones or conditions. Use the agreed payment route and follow the payment instructions supplied for that project; available methods and arrangements should be confirmed directly rather than inferred from a general website mention. See payment methods for payment information.

A request that adds platforms, deliverables, revisions or campaign activity beyond the confirmed scope is a change request. Before the additional work proceeds, ask CoinMarketingCap to confirm whether it is feasible, what it changes in the schedule and what revised terms apply. This prevents an informal request from being mistaken for an included deliverable.

If a campaign depends on a client asset, approval, account access or other prerequisite, identify that dependency in the project record. Tell the team as soon as a dependency changes. Any adjustment to the work or schedule should be documented so both sides have the same understanding.

Keep the proposal, approval messages, invoices and delivery updates together. If a payment or scope question arises, contact CoinMarketingCap with the project reference and the relevant written agreement. Refund or cancellation arrangements should be checked against the terms confirmed for that specific engagement; do not assume an unlisted exception or outcome.

What can CoinMarketingCap deliver, and what remains outside its control?

CoinMarketingCap is responsible for carrying out the work and placements expressly agreed with the client, subject to the confirmed scope and required client cooperation. A platform’s review, eligibility decision, ranking signal, display rotation, moderation action or policy interpretation is made by that platform, not by CoinMarketingCap. Accordingly, CoinMarketingCap cannot promise that a third-party platform will approve a submission, keep a placement visible, award a particular position, or produce a specified audience or business result. The commitment is to the agreed work, not to an outcome controlled by a platform or audience.

Clients should ensure that project claims, token details and supplied materials are lawful and accurate, and should tell CoinMarketingCap about relevant platform restrictions before work begins. CoinMarketingCap may ask for clarification or decline a requested item if the scope or materials are unclear or appear inconsistent with the applicable platform requirements. Ask for the proposed deliverables and any known platform dependencies in writing before approving a campaign.

Use the delivery record to check completion: compare each agreed deliverable with the report, live placement information or other evidence specified for the project. If an item appears missing or differs from the approved scope, raise it with the project contact and identify the specific item. Keep communication factual and include relevant dates or links so the team can investigate efficiently.